Golden Palace Casino was established in 1997 and since then, it has garnered a reputation due to its outrageous publicity gimmicks (think boxers with the casino logo inked on the backs during fights, or buying a piece of toast off eBay that is burnt in a way that it supposedly looks like the Virgin Mary) and its generous bonuses. It operated using Playtech software for many years but as of 2014 has changed over to the dubious TopGame platform.
Software and games
TopGame software is the new name of the game at Golden Palace and unfortunately this generally means bad news for punters. The selection of games is small, and our confidence and trust in the fairness of these games is low after an incident in 2009 when players at Rome Casino noticed that it was impossible to win the jackpot on several of the slots due to a “missing” wild symbol on the reels.
As it is the slots at Golden Palace are presentable without blowing you away. They are available in both download and instant play versions and several offer some very large 7 figure progressive jackpots which are pooled across other TopGame casinos. Perhaps unsurprisingly given the shenanigans above, at the time of writing this none of these jackpots have never been won according to our TopGame jackpot tracker.
Aside from the slot machines, there are four variations of video poker, plus blackjack, roulette, baccarat, war, and keno to enjoy. There is currently no live dealer option at the casino, although the website claims that live baccarat, blackjack and roulette is coming soon. All in all, the pickings are slim.
Security, support and banking options
Support is provided 24/7 via phone, email and live chat, either via the website or inside the downloadable software. To prevent misuse of client information, Golden Palace Casino has instituted measures to protect the information they have collected from their members. They make use of SSL encryption technology as well as physical and organizational security procedures. Players are generally requested to supply copies of identification documents prior to withdrawing from a casino account.
The change to TopGame software has seen the deposit and withdrawal options decline significantly, with almost all of the localised country-specific deposit options disappearing overnight. As it is you can deposit using your Visa or Mastercard, or e-wallets such as Neteller, Skrill, EcoCard or Instadebit. There are only three ways of getting your money out of the casino: namely Neteller, Skrill, and wire transfer.
The casino’s withdrawal policy is particularly poor. Withdrawals may take up to 3 business days (apparently Sunday to Thursday) for approval, and then you will have to wait another 1 to 12 days for the withdrawal to be processed. In addition the casino limits withdrawals to one per week, up to a maximum of 1000 if you are a new customer. There are higher withdrawal limits for those who manage to achieve a higher VIP status in the casino’s loyalty scheme, with a sliding scale of weekly withdrawal limits capping out at 35,000 per week. There is nothing in the terms that mentions whether or not those limits apply to progressive winnings, so we can only assume that they do to be on the safe side. It would be rage-inducing to find out that your 2 million jackpot win was going to be paid at 1000 per week for the next 2000 weeks (38.5 years).